Welcome to the Monsoon Product Support Pages. You will find answers to many of your technical questions in our FAQ section. For returns and warranty questions please refer to our warranty section. Our most recent software and firmware updates can be found in downloads and upgrades.
While most information here is open for all to see, registered users will have access to further support, including participation in our user forum.
Important Notice: As of now Vulkano PC Software Supports Windows 7, Windows XP SP2 (both Home and Pro) and Windows Vista Operating Systems, Mac OS, and Vulkano Mobile Software supports Listed Mobile Phones only. Support for additional Mobile Phones is in its development phase. Our development team is working hard to make it available to our valued users, although it would be premature to commit on its availability. For Updates Kindly keep checking this notification Area.
Live Support Hours:
Dear Customers, from Dec 1st 2012 our Technical Support will operate
as per Eastern Timezone. Our Support hours will start from
9:00 AM to 9:00 PM EST Monday - Saturday. Call 1(650)292-3625
Support by Email
For Asia Pacific Region
Support Number: +65-6876-7994
Monday to Friday (9:00 AM to 17:00 PM) Singapore Time.
Please Note: This is not a Toll Free Number. You may either call directly or send your contact details via email. We will get in touch with you within 24 Working Hours.
Note: Monsoon Multimedia, Inc. is not affiliated with Monsoon Audio System, Inc. (a maker of speaker systems).
Please do not email us in regards to their products.
What the Users Say
"I would like to thank you very much for the wonderful support provided to my myself here in USA and my brother in Brazil. Thanks to the amazing knowledge of your support team I am able to watch and control all my channels in Brazil as I dreamed. The professionalism of your technician was something that we cannot find anywhere. I can say now that I am 95% happy with my Vulkano and to reach the 100% I am just waiting for the release of the new software. Thank you again and I am very happy with my Vulkano."
"I bought Vulkano because it was the highest tech unit on the market."