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Vulkano Support



Vulkano and Hava Product SUPPORT

Welcome to the Monsoon Product Support Pages. You will find answers to many of your technical questions in our FAQ section. For returns and warranty questions please refer to our warranty section. Our most recent software and firmware updates can be found in downloads and upgrades.

While most information here is open for all to see, registered users will have access to further support, including participation in our user forum.

Sign me up as a Registered Vulkano User

Important Notice: As of now Vulkano PC Software Supports Windows 7, Windows XP SP2 (both Home and Pro) and Windows Vista and 7 Operating Systems, Mac OS, and Vulkano Mobile Software supports Listed Mobile Phones only. Support for additional Mobile Phones is in its development phase. We do not recommend upgrading to iOS7 at this time. We are working on a newer iOS7 compatible version which we will release soon. Our development team is working hard to make it available to our valued users, although it would be premature to commit on its availability. For Updates Kindly keep checking this notification Area.

Phone Support:

Dear Customers, our Phone Support will operate

as per Pacific Time-zone. Only on Tuesday and Friday

9:00 AM to 6:00 PM PST. Call 1(510)550-1150

Email Support:

Email to and you will hear a reply
within 24 hrs Monday to Friday.
For Mobile Queries kindly write to


Note: Monsoon Multimedia, Inc. is not affiliated with Monsoon Audio System, Inc. (a maker of speaker systems).
Please do not email us in regards to their products.

What the Users Say

"I would like to thank you very much for the wonderful support provided to my myself here in USA and my brother in Brazil. Thanks to the amazing knowledge of your support team I am able to watch and control all my channels in Brazil as I dreamed. The professionalism of your technician was something that we cannot find anywhere. I can say now that I am 95% happy with my Vulkano and to reach the 100% I am just waiting for the release of the new software. Thank you again and I am very happy with my Vulkano."

Regina S.

"I bought Vulkano because it was the highest tech unit on the market."

Matt B.

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