Welcome to the Monsoon Product Support Pages. You will find answers to many of your technical questions in our FAQ section. For returns and warranty questions please refer to our warranty section. Our most recent software and firmware updates can be found in downloads and upgrades.
While most information here is open for all to see, registered users will have access to further support, including participation in our user forum.
Important Notice: As of now Vulkano PC Software Supports Windows 7, Windows XP SP2 (both Home and Pro) and Windows Vista and 7 Operating Systems, Mac OS, and Vulkano Mobile Software supports Listed Mobile Phones only.We have not tested it on new platforms, hence do not support it on iOS8 and onwards. We are moving towards business solutions rather than selling retail products. We are working on a new technology. At present there is no intent of developing new players or modifying existing players to support other platforms or adding more features other than the ones already supported.
Dear Customers, our Phone Support will operate
as per Pacific Time-zone. Only on Tuesday and Friday
9:00 AM to 6:00 PM PST. Call 1(510)550-1150
Note: Monsoon Multimedia, Inc. is not affiliated with Monsoon Audio System, Inc. (a maker of speaker systems).
Please do not email us in regards to their products.
What the Users Say
"I would like to thank you very much for the wonderful support provided to my myself here in USA and my brother in Brazil. Thanks to the amazing knowledge of your support team I am able to watch and control all my channels in Brazil as I dreamed. The professionalism of your technician was something that we cannot find anywhere. I can say now that I am 95% happy with my Vulkano and to reach the 100% I am just waiting for the release of the new software. Thank you again and I am very happy with my Vulkano."
"I bought Vulkano because it was the highest tech unit on the market."